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Standard ground shipping is $10 for all orders shipped to the US. Expedited shipping options are also available at an additional charge.
International shipping options are also offered. Please refer to the chart below for specific details regarding flat rates for international standard shipping. Shipping rates may vary based on your exact location and the courier's discretion. Please be advised that shipping charges are not refundable and customers are responsible for any tariffs or duties imposed by customs.
|
COUNTRY |
STANDARD SHIPPING FLAT RATE |
Estimated Time Delivery Time |
|
Australia |
$35 USD |
5-15 Days |
|
Canada |
$25 USD |
3-10 Days |
|
New Zealand |
$35 USD |
5-15 Days |
|
Mexico |
$25 USD |
3-10 Days |
|
United Kingdom |
$35 USD |
5-15 Days |
|
Spain |
$35 USD |
5-15 Days |
Shipping Time:
All orders are shipped out Monday - Friday. Orders placed Friday afternoon - Sunday are shipped on the following Monday. Tracking information is automatically emailed to the email address provided at checkout. If you do not receive your tracking information within 1-2 business days, please check your spam folder.Please allow 1-2 business days for orders to be processed before shipping, including expedited orders. During sales and holidays, please allow 2-5 business days for processing. If you have a question or concern about receiving your dress in time for an event, please email us at hello@bbxco.com and we will be happy to answer any questions.
Domestic
For domestic orders, Betsy & Adam allows returns for items bought on www.betsyandadam.com within 14 days of delivery for a refund and within 30 days for a free exchange. All final sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $10 will automatically be deducted from your refund. After we receive your return, please allow 3-5 business days for the refunded credit to be reflected on your account.
Domestic returns and exchanges can be completed through our Returns Center.
International
For international orders, Betsy & Adam allows returns for items bought on www.betsyandadam.com within 14 days of delivery for a refund. Please note that international exchanges are not accepted at this time. All final sale items < $100 are not returnable. Shipping charges are not refundable. A label fee of $20 will automatically be deducted from your refund. After we receive your return, please allow 3-5 business days for the refunded credit to be reflected on your account.
You can start international returns and exchanges by contacting our customer service within 14 days of receiving your order. Please reach out to us at hello@bbxco.com with your order number to get the process started. For refunds on duties and tariffs, customers must contact their local customs office directly.
If you have any questions or would like to work directly with a sales associate, please email your order number to hello@bbxco.com. Our office hours are Monday - Friday, 9 AM – 5 PM EST. Please allow up to 24 hours for someone to respond to your initial request.
